Front Desk

Focus on growing your core business while UPLevel works as an extension of your team to manage contacts and provide an amazing customer experience - one conversation at a time.

UPLevel Front Desk

Whether you’re in search of help with reception services, focused intake, appointment scheduling, order processing or after hours coverage, UPLevel Front Desk has the people, experience and resources to meet your needs. Our team of over 150 on-site Canadian agents is educated and nurtured to provide exceptional service on every call, because we understand how important each call and contact is to your business.

UPLevel is a true brand partner who will treat your customers like their own, operating as an extension of your team. We have the proven experience, award winning culture and technical infrastructure to create a client intake service second to none.  Our team stands ready for the complete knowledge transfer, thorough training, and strong brand awareness required to deliver the best possible customer experience.

UPLevel is invested in your success. We recognize that building rapport, maintaining a positive reputation and delivering an exceptional customer experience are absolutely crucial. Our unique approach to client support ensures relationships are built at every touchpoint, creating loyal and long term bonds.

We are fully equipped to provide a centralized knowledgeable support center to assist with customer care and contact solutions on any platform.  Dedicated and customized hours of coverage ensure your customer can reach you on their schedule. This is what we are known for – we build relationships and answer questions warmly and efficiently all day long and we win awards and accolades doing it.

Zendesk, Shopify, HubSpot, Jane, InfusionSoft, Contactually, Insightly, Salesforce and RingCentral are all supported; among other custom solutions.


We look forward to building a long-term partnership with you.

UPLevel Front Desk Provides Freedom and Focus

“The transition was so successful I moved my entire C suite to UPLevel Front Desk last year. The result has been hours of freedom, less interruption, more focus on driving results and growth.”

– MICHAEL BRUBECK, Centuria natural foods

Cannabis Industry in Canada: Don’t Miss This Opportunity!

The cannabis industry in Canada is on the cusp of a unique and exciting level of growth! While you focus on growing your core business, let UPLevel provide an amazing, seamless experience for your customers and build brand loyalty and awareness for you.

CASE STUDY: Centuria Natural Foods

Contact us to chat and find the right solution for your company.

reception contact mgmt
engaged intake
backup burst reception
appointment scheduling
order processing
tech support
satisfaction surveys
and more

Contact us today to discuss the solution that’s right for you!

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